Returns

Products Limited After Warranty

  • No returns will be accepted without prior written authorization.
  • You must contact Tanita's Customer Service Department at 847-640-9241 for a Return Material Authorization (RMA) number before returning the product.
  • The minimum charge for After Warranty labor is US$125 per hour, plus the cost of parts(Professional Scales Only).
  • You will be notified by mail or telephone of the total cost to repair your product to working condition, so prepayment can be arranged.
  • Your approval is required before any repair work can be performed on your product.
  • All authorized returns must be in original packaging (or equivalent) and must be shipped FREIGHT PREPAID.
  • The Return Material Authorization (RMA) number must appear near the shipping label, on the outside of the shipping box.