• Returns received within 30 days of the original delivery date, may result in a full credit (shipping fee is non-refundable) to the customer's credit card.
    • All returns must be in original factory packaging and undamaged.
    • All parts and manuals must be returned.


  • Please contact Customer Service by calling 1-425-222-7922 or emailing to obtain a Return Merchandise Authorization (RMA) before returning product back to
    • An RMA number is required for all returns.
    • Return shipments arriving without an RMA number will be refused.


  • In order to expedite a return, please have the following information on hand when requesting an RMA number:
    • Invoice Number,
    • Order Date,
    • Reason For Return,
    • Action To Take (Replacement/Repair/Credit)
    • Whether the box has been opened or is manufacturer sealed.


  • Customer is responsible for shipping charges to TANITA's warehouse for all products being shipped for return, exchange, or replacement.
    • Products exchanged or replaced will be shipped by to Customer, at's expense, using United Parcel Service (UPS).


  • Customer is responsible for all risk of loss and damage to products being shipped for return, exchange, or replacement.
    • Please fully insure return shipment in case of loss or damage.
    • Please use a carrier that is able to provide you with proof of delivery such as UPS or Federal Express. 
    • This is for your protection as well as to ensure quick action on your return.


  • Products used outside of the manufacturer’s suggested use voids the products warranty (i.e. using a consumer model in a professional environment).


  • Defective Items: All defective items must be confirmed defective with the factory prior to issuance of credit.


Return Shipping Address:

For returns via UPS:

8166 304th Ave S.E.
Issaquah, WA 98027


For returns via USPS:

P.O. Box 376
Preston, WA 98050

Shipping: If delivery is refused or if Shipping Company cannot deliver for any reason the customer agrees to cover any additional shipping expense.