- Returns received within 30 days of the original delivery date, may result in a full credit (shipping fee is non-refundable) to the customer's credit card.
- All returns must be in original factory packaging and undamaged.
- All parts and manuals must be returned.
- Please contact Customer Service by calling 1-425-222-7922 or emailing email@example.com to obtain a Return Merchandise Authorization (RMA) before returning product back to Tanita.com
- An RMA number is required for all returns.
- Return shipments arriving without an RMA number will be refused.
- In order to expedite a return, please have the following information on hand when requesting an RMA number:
- Invoice Number,
- Order Date,
- Reason For Return,
- Action To Take (Replacement/Repair/Credit)
- Whether the box has been opened or is manufacturer sealed.
- Customer is responsible for shipping charges to TANITA's warehouse for all products being shipped for return, exchange, or replacement.
- Products exchanged or replaced will be shipped by TheCompetitiveEdge.com to Customer, at TheCompetitiveEdge.com's expense, using United Parcel Service (UPS).
- Customer is responsible for all risk of loss and damage to products being shipped for return, exchange, or replacement.
- Please fully insure return shipment in case of loss or damage.
- Please use a carrier that is able to provide you with proof of delivery such as UPS or Federal Express.
- This is for your protection as well as to ensure quick action on your return.
- Products used outside of the manufacturer’s suggested use voids the products warranty (i.e. using a consumer model in a professional environment).
- Defective Items: All defective items must be confirmed defective with the factory prior to issuance of credit.
Return Shipping Address:
For returns via UPS:
8166 304th Ave S.E.
Issaquah, WA 98027
For returns via USPS:
P.O. Box 376
Preston, WA 98050
Shipping: If delivery is refused or if Shipping Company cannot deliver for any reason the customer agrees to cover any additional shipping expense.